Τους έστειλα ξανά mail και πήρα αυτή την απάντηση:
Please be informed that on three occasions a card has been sent to you. Unfortunately we are not able to control the mail services and it seems that the card has gone lost or the delivery is delayed. Trusting that the address registered with us, we will dispatch another card. Please use the possibility to print out a card from the website until you receive the permanent one.